Terms and Conditions

Welcome to Emirates Connect Telecom. These Terms and Conditions govern your use of our website and the services we provide, including fiber-optic broadband, wireless internet solutions, business internet packages, network installation and maintenance, and customer support and troubleshooting. By accessing or using our services, you agree to comply with these terms.

1. Use of Services

Our services are intended for lawful use only. You agree to use our internet and network services in accordance with all applicable laws, regulations, and these Terms and Conditions. Unauthorized use or abuse of our services may result in termination of your account without prior notice.

2. Service Availability

Emirates Connect Telecom strives to provide uninterrupted and reliable internet connectivity. However, service interruptions and downtime may occur due to maintenance, upgrades, or unforeseen technical issues. We do not guarantee continuous or error-free service.

3. Customer Responsibilities

As a customer, you are responsible for:

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• Providing accurate and up-to-date information during registration and service setup.
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• Ensuring the security of your network devices and accounts.
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• Promptly reporting any faults or issues to our customer support team.
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• Abiding by usage policies when accessing internet content through our services.
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4. Payment and Billing

Payments for services must be made on time as per the plan chosen. Late payments or non-payment may result in suspension or termination of services. Fees and charges are subject to change, and customers will be informed accordingly.

5. Limitation of Liability

Emirates Connect Telecom shall not be held liable for any direct or indirect damages arising from interruptions, delays, or losses of data. We disclaim all warranties, express or implied, regarding the performance or availability of our services.

6. Intellectual Property

All content, trademarks, and logos displayed on this website and in our services are the property of Emirates Connect Telecom or its licensors. Unauthorized use or reproduction is prohibited.

7. Privacy and Data Protection

Your privacy is important to us. Any personal data collected is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of such information as outlined.

8. Termination

We reserve the right to suspend or terminate your access to services at our discretion in instances of breach of these Terms and Conditions or misuse of services. Upon termination, all outstanding payments remain payable.

9. Amendments

Emirates Connect Telecom may update or modify these Terms and Conditions from time to time. Continued use of our services constitutes acceptance of any such changes.

Contact Information

For any inquiries related to these Terms and Conditions, please contact us at our main address: